Last Updated: May 27, 2025

At sarasgames.com, we want you to be completely satisfied with your purchase. This Refund and Return Policy explains how we handle returns, refunds, and cancellations for products purchased through our website.

1. Returns Eligibility

• Perishable goods (fruits, vegetables, dairy, meat, etc.) are non-returnable unless they are damaged, spoiled, or incorrect upon delivery.
• Non-perishable items (packaged foods, household supplies, etc.) may be eligible for return if unopened, unused, and in their original packaging.
• Any item eligible for return must be reported to us within 48 hours of delivery.

2. How to Request a Return or Refund

If you receive damaged, spoiled, or incorrect items, please:

1. Contact our Customer Support team within 48 hours of delivery at:
   • Email: [email protected]
   • Phone: +91 8437637440
2. Provide your order number, item details, and photos of the issue.
3. Our team will review your request and guide you through the return or refund process.

3. Refund Process

• Once your return is approved and the item is received (if applicable), we will process your refund within 7–10 business days.
• Refunds will be issued to the original payment method.
• Shipping or delivery charges are non-refundable, except in cases where we are at fault (e.g., wrong or damaged items).
• If you cancel your order before delivery, you will receive a full refund, less any applicable processing fees.

4. Order Cancellations

• You may cancel your order before it is dispatched by contacting customer support.
• Once the order is dispatched, cancellation is not possible; please follow the return process after delivery.

5. Exchanges

• We currently do not offer direct exchanges.
• If you want a different product, please return the original item (if eligible) and place a new order.

6. Damaged or Faulty Goods

If your order arrives damaged or faulty:

• Contact us immediately within 48 hours with evidence.
• We will arrange for a replacement or refund at no extra cost.

7. Contact Us

If you have any questions or concerns about returns or refunds, please contact us:

• Email: [email protected]
• Phone: +91 8437637440
• Address: D-2, Kardhani Govindpura, Govindpura, Jhotwara, Jaipur, Rajasthan 302012

Thank you for shopping with sarasgames.com. We appreciate your trust and aim to provide a smooth, hassle-free shopping experience.